Moving Glossary: Terms You Must Know

The Back Saver Movers: Comprehensive Moving Company Glossary

Welcome to our comprehensive Moving Company Glossary. This extensive collection of terms is designed to demystify the language of the moving industry, helping you navigate your relocation with confidence and clarity. Whether you’re planning a local move or an international relocation, understanding these terms will empower you to make informed decisions and communicate effectively with moving professionals.

Accessorial Charges

Accessorial charges are additional fees for moving services beyond basic transportation, such as packing, crating, storage-in-transit, or handling bulky items. These charges are itemized separately on your bill of lading and must be agreed upon before the move begins. Understanding accessorial charges helps you budget accurately for your relocation.

Accessorial Services

Accessorial services refer to additional moving services beyond basic transportation, such as packing, unpacking, or appliance servicing. These services are often necessary for handling specialty items or meeting specific customer needs. Charges for accessorial services are added to the base transportation cost and should be outlined in the moving estimate.

Advance Charges

Advanced charges are fees paid by the moving company to third-party service providers on behalf of the customer. These charges may include services like appliance disconnection, custom crating, or specialty installations. The mover adds these costs to the final bill of lading, ensuring transparency in billing.

Agent

An agent is a local moving company that operates under the authority of a larger national or international van line. Agents handle specific aspects of a move, such as booking, origin services, or delivery at the destination. They act as intermediaries between customers and van lines to ensure seamless coordination.

Air Freight

Air freight is a shipping method used in international moves to transport belongings quickly by airplane. While more expensive than sea freight, air freight is ideal for time-sensitive shipments or when transporting smaller loads. This method is commonly used for high-priority items or moves with tight deadlines.

Anti-Static Bubble Wrap

Anti-static bubble wrap is a specialized packing material designed to protect electronic devices from static electricity damage during transit or storage. It provides cushioning while preventing static buildup that could harm sensitive components like circuit boards or screens. This material is ideal for packing computers, TVs, gaming consoles, and other electronics.

Appliance Disconnect/Reconnect

This service involves disconnecting appliances like refrigerators, washing machines, and gas stoves before the move and reconnecting them at the destination. Movers may also secure loose parts or provide custom crating for added protection during transit. It’s important to confirm whether this service is included in your moving package or requires an additional fee.

Appliance Dolly

An appliance dolly is a heavy-duty hand truck specifically designed for moving large appliances like refrigerators, washing machines, and ovens safely and efficiently. It features straps for securing items in place and wheels that allow easy navigation over stairs or uneven surfaces. Appliance dollies reduce physical strain on movers and help prevent damage to both appliances and property.

Appliance Service

Appliance service involves preparing household appliances like refrigerators, washing machines, and ovens for safe transport. This may include disconnecting appliances, securing loose parts, and reconnecting them at the destination. Proper appliance servicing helps prevent damage during transit and ensures functionality after delivery.

Automated Inventory System

An automated inventory system uses technology like barcode scanning or RFID tags to track and manage items during a move. This system improves accuracy, reduces the risk of lost items, and provides real-time updates on the status of your belongings. Automated inventories are especially useful for large or complex moves with numerous items.

Base Rate

The base rate is the standard charge for the transportation of goods in a move, typically calculated based on weight and distance. This rate forms the foundation of the moving cost before any additional services or fees are added. Understanding the base rate is crucial for comparing quotes from different moving companies.

Better Business Bureau (BBB)

The Better Business Bureau (BBB) evaluates businesses based on customer reviews, complaints, and overall performance to assign ratings that reflect their trustworthiness and reliability. Researching a moving company’s BBB rating can provide insight into their reputation and customer satisfaction levels before hiring them. Always look for this information as part of your due diligence when selecting a moving company.

Bill of Lading

The Bill of Lading is a legal document provided by the moving company that serves as a contract and receipt for your move. It contains critical details such as pickup and delivery addresses, inventory lists, and agreed-upon costs. Customers should review this document carefully before signing, as it governs the terms of the move.

Binding Arbitration

Binding arbitration is a dispute resolution process where an impartial third party reviews evidence from both the customer and the moving company to make a final decision on a claim. This process is often used as an alternative to court litigation for resolving disputes related to damage or loss during a move. It provides a structured way to settle disagreements without the need for lengthy or costly legal battles.

Binding Estimate

A binding estimate is a fixed price provided by a moving company based on an evaluation of your belongings and required services. This type of estimate ensures that you won’t pay more than the quoted price unless additional services are requested or unforeseen circumstances arise. Binding estimates provide peace of mind by eliminating surprises in final billing.

Binding Not-to-Exceed Estimate

A binding not-to-exceed estimate guarantees that your final moving costs will not exceed the quoted price, even if your shipment weighs more than expected. If the actual weight is less than estimated, you’ll pay the lower amount. This type of estimate offers financial protection and flexibility for customers.

Bulky Article Charge

A bulky article charge applies when moving oversized items like hot tubs, safes, pool tables, or large appliances that require special handling equipment or extra labor. These fees compensate movers for the additional effort needed to transport heavy or awkwardly shaped items safely. Always inform your mover about bulky articles in advance to avoid unexpected costs.

Bulky Item Charge

A bulky item charge applies when moving oversized or heavy items like pool tables, hot tubs, safes, or large appliances that require special handling equipment or additional labor. The fee compensates movers for the extra time and effort needed to transport these items safely. Always inform your mover about bulky items in advance to avoid unexpected charges.

Carbon Footprint Reduction

Carbon footprint reduction refers to efforts made by moving companies to minimize their environmental impact through practices like using fuel-efficient vehicles, optimizing routes, and implementing recycling programs. Many movers now offer “green moving” options that prioritize sustainability throughout the relocation process. These initiatives appeal to environmentally conscious customers and contribute to corporate social responsibility goals.

Carrier’s Limited Liability

Carrier’s limited liability refers to the basic level of protection provided by moving companies for loss or damage to your belongings. This coverage is typically based on a per-pound rate and may not fully compensate for high-value items. Understanding carrier’s limited liability helps you determine if additional insurance is necessary.

Certificate of Insurance (COI)

A Certificate of Insurance (COI) is a document provided by movers that verifies their liability coverage during your relocation process. Many apartment buildings or offices require this document before allowing movers access to their premises to protect against potential property damage or liability issues. Requesting a COI ensures that both you and your property are protected during the move.

Climate-Controlled Storage

Climate-controlled storage units maintain consistent temperature and humidity levels to protect sensitive items like electronics, artwork, antiques, or musical instruments from extreme weather conditions. These units offer added protection against moisture, mold, and temperature fluctuations during long-term storage. While more expensive than standard storage, they are essential for preserving valuable belongings.

Consolidation

Consolidation refers to combining multiple customers’ shipments onto one truck to optimize space and reduce costs. This service is common for long-distance or international moves and helps make moving more affordable. However, consolidated shipments may have longer delivery times due to multiple drop-offs.

Corporate Relocation

Corporate relocation refers to the process of moving employees for work-related reasons, often including their households. These moves are typically initiated and paid for by the employer. Corporate relocations often involve comprehensive moving services and may include additional benefits like temporary housing or spousal job search assistance.

C.O.D. (Cash on Delivery)

C.O.D., or Cash on Delivery, is a payment method where customers settle their moving costs upon delivery of their belongings. This method requires customers to be prepared with payment at the destination before unloading begins. It is important to confirm acceptable payment methods (e.g., cash, check, credit card) with your mover in advance.

Crating

Crating involves building custom wooden boxes to protect fragile or high-value items during transit. Items like artwork, sculptures, or glass tables often require crating for added security against damage. Movers may offer crating as an accessorial service for an additional fee.

CRM (Customer Relationship Management)

Customer Relationship Management (CRM) systems are used by moving companies to manage customer interactions, track communications, and store important move-related information. CRM tools help ensure consistent service, personalized attention, and efficient problem-solving throughout the moving process. They enable movers to provide a more tailored and responsive customer experience.

Cubic Feet Measurement

Cubic feet measurement refers to the volume of space your belongings occupy in a moving truck or container. This measurement is often used for international or small-load moves where charges are based on volume rather than weight. Knowing your shipment’s cubic feet can help you estimate costs and plan for space requirements.

Custom Crates

Custom crates are specially built wooden enclosures designed to protect fragile or high-value items during transport. These crates are tailored to fit specific dimensions and provide extra security for items like artwork, chandeliers, or glass furniture. Custom crating is often recommended for international moves or when handling irreplaceable goods.

Custom Crating

Custom crating involves building wooden crates tailored to fit specific high-value or fragile items like artwork, sculptures, or large mirrors. These crates provide maximum protection during transit by securely enclosing items in durable materials. Custom crating is often recommended for international moves or when transporting irreplaceable goods.

Customs Broker

A customs broker is a licensed professional who assists with clearing goods through customs during international moves. They handle paperwork, calculate duties and taxes, and ensure compliance with import/export regulations in the destination country. Hiring a customs broker simplifies the process of relocating across borders.

Customs Clearance

Customs clearance involves complying with government regulations when shipping goods across international borders during an international move. Movers work with customs brokers to prepare necessary documents (e.g., invoices) and pay duties/taxes required by destination countries’ laws/regulations before releasing shipments into local markets/customers’ hands. Customs clearance ensures smooth transit across borders without unnecessary delays/errors caused by incomplete paperwork/noncompliance issues.

Customs Declaration Form

A customs declaration form is a document required for international moves that lists all items being transported along with their value. This form helps customs officials assess duties and taxes while ensuring compliance with import/export regulations. Accurate completion of this form is essential to avoid delays or fines during customs clearance.

Customer Relationship Management (CRM)

Customer Satisfaction Survey

A customer satisfaction survey is a feedback tool used by moving companies to evaluate their performance after completing a move. Customers rate their experience based on factors like professionalism, timeliness, communication, and overall satisfaction. These surveys help companies improve their moving services while providing transparency for future customers.

Declined Valuation

Declared valuation is the value you assign to your shipment for liability purposes, determining the mover’s financial responsibility in case of loss or damage. If you opt for a higher declared valuation, you may pay an additional fee, but it ensures better coverage for your belongings. This is especially important for high-value items like antiques, electronics, or artwork.

Declared Valuation

Declared valuation is the value assigned to your shipment by you for liability purposes in case of loss or damage during transit. It determines how much compensation you can claim if your belongings are damaged or lost while in the mover’s care. Customers can choose between basic valuation coverage or full-value protection depending on their needs.

Demurrage

Demurrage refers to charges incurred when shipping containers or vehicles are held beyond the agreed-upon free time at ports or storage facilities. These fees compensate for the extended use of equipment or space. Being aware of potential demurrage charges can help you avoid unexpected costs in international or complex moves.

Debris Removal

Debris removal involves disposing of packing materials like boxes, bubble wrap, and tape after unpacking is complete. Movers offering this service help keep your new home clean and organized by removing waste responsibly through recycling or disposal facilities. Debris removal is often included in premium moving packages.

Destination Agent

A destination agent is a local moving company or representative responsible for handling the final stages of an international move, including delivery, unpacking, and setup at your new home. They also assist with customs clearance and navigating local regulations. Destination agents ensure a smooth transition upon arrival in a new country.

Detention Charges

Detention charges are fees applied when a moving truck or container is held at a location longer than the allotted time for loading or unloading. These charges compensate for the extended use of equipment and personnel. Efficient planning and preparation can help avoid detention charges.

Dishpack

A dishpack is a specially designed carton used for packing fragile kitchenware like plates, glasses, and bowls. These boxes typically include dividers and extra padding to prevent breakage during transport. Using dishpacks ensures your delicate items arrive safely at their destination.

Door-to-Door Service

Door-to-door service ensures that your belongings are picked up from your current location and delivered directly to your new home without intermediate stops or transfers. This service provides convenience and reduces the risk of damage or loss during transit. Door-to-door service is particularly useful for international or long-distance relocations.

Duty

Duty refers to taxes imposed by a country’s government on goods being imported during an international move. The amount of duty depends on the type and value of items being transported as well as the destination country’s regulations. Understanding duty requirements helps you budget for your international relocation.

Eco-Friendly Packing Materials

Eco-friendly packing materials are made from sustainable or recycled sources and are designed to minimize environmental impact. These may include biodegradable packing peanuts, recycled cardboard boxes, or reusable plastic moving crates. Using eco-friendly materials reduces waste and appeals to environmentally conscious customers.

EDI (Electronic Data Interchange)

Electronic Data Interchange (EDI) is a system that allows moving companies to exchange documents and information electronically with partners, suppliers, and customers. EDI streamlines processes like booking, billing, and tracking, reducing paperwork and improving efficiency. This technology is particularly beneficial for large-scale or corporate moves involving multiple parties.

Electronic Data Interchange (EDI)

Energy-Efficient Vehicles

Energy-efficient vehicles used by moving companies include hybrid or electric trucks that reduce fuel consumption and emissions. These vehicles help lower the carbon footprint of moves while potentially reducing fuel costs. The use of energy-efficient fleets is becoming increasingly important as companies strive to meet sustainability goals and comply with environmental regulations.

Exclusive Use of Vehicle

Exclusive use of a vehicle means that your belongings are the only items loaded onto a moving truck, ensuring no other shipments are combined with yours. This service is ideal for customers who want faster delivery or need to avoid potential mix-ups with other shipments. While it comes at an additional cost, it provides peace of mind and more control over your move.

Expedited Delivery

Expedited delivery ensures faster transportation of your belongings compared to standard delivery timelines by prioritizing your shipment over others on shared trucks or routes.

Expedited Service

Expedited service ensures faster transportation of your belongings compared to standard delivery timelines. Movers prioritize your shipment by using direct routes or dedicated trucks to minimize delays. This service is particularly useful for time-sensitive moves but may come at a higher cost.

Export Packing

Export packing involves preparing belongings for international transport by using specialized materials and techniques to withstand long journeys and multiple handling points. This may include reinforced crates, moisture-resistant wrapping, and vacuum-sealed packaging for sensitive items. Proper export packing ensures your goods arrive safely at their destination.

FMCSA (Federal Motor Carrier Safety Administration)

The FMCSA regulates interstate moving companies to ensure safety, transparency, and consumer protection during relocations across state lines. They oversee licensing, insurance requirements, and dispute resolution processes for registered movers. Checking a company’s FMCSA registration can help you avoid fraudulent movers.

Flight Charge

A flight charge is an additional fee applied when movers must navigate stairs to transport your belongings. This fee is typically assessed per flight of stairs and compensates for the extra time and effort required to move items safely up or down staircases. Informing movers about stairs in advance can help avoid unexpected charges.

Freight Forwarding

Freight forwarding involves coordinating the transportation of goods across multiple carriers and modes of transport (e.g., air, sea, land) for international moves. Freight forwarders handle logistics, customs clearance, and documentation to ensure smooth transit from origin to destination. This service is essential for complex international relocations requiring multimodal shipping solutions.

Full-Service Move

A full-service move includes all aspects of the moving process, such as packing, loading, transportation, unloading, and unpacking. Movers handle every detail, including providing packing materials and disassembling/reassembling furniture. This option is ideal for those seeking a stress-free moving experience but comes at a higher cost.

Full-Service Packing

Full-service packing involves movers handling all aspects of packing your belongings, from providing materials to securing items in boxes. This service saves time and ensures professional care for fragile or valuable items during transit. Full-service packing is ideal for those with tight schedules or large households.

Full-Value Protection Insurance

Full-value protection insurance is the most comprehensive coverage option offered by moving companies. This type of insurance requires the mover to repair, replace, or provide cash settlement for any items lost or damaged during the move. The cost of full-value protection is typically based on the total value of your shipment.

Furniture Assembly/Disassembly

Furniture assembly/disassembly services involve taking apart large furniture pieces like beds, desks, or dining tables before transport and reassembling them at the destination. This service ensures that bulky items can be safely moved through doorways or staircases without damage. Professional movers bring tools and expertise to handle this process efficiently.

Furniture Assembly/Disassembly Service

Furniture assembly/disassembly involves taking apart large furniture pieces like beds, desks, dining tables, or modular sofas before transport and reassembling them at the destination. This service ensures that bulky items can be moved safely through narrow doorways or staircases without damage. Professional movers bring tools and expertise to handle this process efficiently.

Furniture Blankets

Furniture blankets are thick padded covers used to protect furniture from scratches, dents, or other damage during loading, transport, and unloading. Movers wrap these blankets around large items like sofas, tables, or dressers before securing them with tape or stretch wrap. Furniture blankets are essential tools for ensuring the safe handling of bulky belongings.

GPS Tracking

GPS tracking technology allows customers to monitor the location of their shipment in real-time during transit. This feature provides peace of mind and allows for better planning around delivery times. GPS tracking is especially valuable for long-distance or international moves where shipments may be in transit for extended periods.

Green Moving Practices

Green moving practices encompass a range of environmentally friendly approaches to relocation, including using sustainable materials, optimizing logistics to reduce emissions, and properly disposing of or recycling packing materials. Many moving companies now offer “green move” packages that prioritize sustainability throughout the entire moving process. These practices help reduce the environmental impact of moving while appealing to eco-conscious clients.

Gross Weight

Gross weight is the total weight of the moving truck or container after your belongings have been loaded. It includes the weight of the vehicle, packing materials, and your shipment. Gross weight is used in conjunction with tare weight to calculate the actual weight of your belongings.

Guaranteed Pickup and Delivery

Guaranteed pickup and delivery is a premium service where the moving company commits to specific dates for picking up and delivering your belongings. This service is ideal for customers with strict schedules or deadlines, such as those relocating for work or school. While it often comes with an additional fee, it provides peace of mind by ensuring timely service.

Guaranteed Price

A guaranteed price is a fixed cost provided by the moving company that ensures you won’t pay more than the quoted amount, regardless of any unforeseen circumstances. This pricing model provides peace of mind and eliminates surprises on your final bill. Guaranteed pricing is often included in binding estimates or binding not-to-exceed estimates.

High-Season Rates

High-season rates refer to increased moving costs during peak demand periods such as summer months (May through September) or holidays when many people plan their relocations. Movers charge higher rates during these times due to limited availability of trucks and crews. Booking your move early can help secure better pricing during peak seasons.

High-Value Articles Coverage

High-value articles coverage is an insurance option that provides extra protection for items worth more than $100 per pound, such as antiques, jewelry, or fine art. Customers must declare these items on a high-value inventory form to ensure they are covered in case of damage or loss. This coverage is recommended for items with significant monetary or sentimental value.

High-Value Inventory Form

A high-value inventory form lists items in your shipment that are worth more than $100 per pound (e.g., jewelry, antiques). This document ensures that these items receive special attention during transit and are covered under full-value protection insurance if selected. Providing an accurate inventory helps protect your investment in case of loss or damage.

Hoisting Service

Hoisting service involves lifting large or heavy items through windows, balconies, or other unconventional entry points when they cannot fit through doorways or staircases. Movers use specialized equipment like ropes, pulleys, or cranes to safely hoist items such as sofas, pianos, or oversized furniture. This service is typically charged as an additional fee due to the complexity and labor involved.

Inventory Management Software

Inventory management software helps moving companies track and organize items throughout the relocation process. These systems often integrate with barcode scanners or mobile apps to update inventory status in real-time. Effective inventory management reduces the risk of lost or misplaced items and improves overall move efficiency.

Inventory Sheet

An inventory sheet is a detailed list created by movers that documents all items being transported along with their condition at pickup. This sheet helps track belongings throughout the move and serves as evidence in case of loss or damage claims. Both parties should review and sign off on this document before loading begins.

Intrastate Move

An intrastate move refers to a relocation that takes place entirely within the borders of a single state. These moves are regulated by state laws and may have different requirements than interstate moves. Intrastate moves often have different pricing structures and regulations compared to long-distance or interstate relocations.

Interstate Move

An interstate move involves crossing state lines during the relocation process. These moves are regulated by federal laws and overseen by the Federal Motor Carrier Safety Administration (FMCSA). Interstate movers must comply with specific licensing, insurance, and operating requirements to ensure consumer protection.

Junk Removal Services

Junk removal services involve clearing out unwanted items from your home before or after a move, such as old furniture, appliances, or debris left behind after packing/unpacking. Movers offering this service dispose of items responsibly through recycling centers or donation programs where possible. Junk removal helps streamline your move by reducing clutter and saving time.

Last-Mile Delivery

Last-mile delivery refers to transporting goods from a distribution center or storage facility directly to their final destination (e.g., home or office). This service is commonly used in corporate relocations or when customers purchase furniture that needs professional delivery after storage-in-transit (SIT). Last-mile delivery ensures seamless completion of long-distance moves.

Last-Minute Move

A last-minute move refers to a relocation that is planned and executed within a short timeframe, often due to unexpected circumstances. These moves may incur higher costs due to expedited moving services and limited planning time. Understanding the challenges of last-minute moves can help you navigate them more effectively if the need arises.

Less Than Truckload (LTL)

Less than truckload (LTL) moves involve sharing space on a moving truck with other customers’ shipments. This option is cost-effective for small loads or partial moves since you only pay for the space your belongings occupy. However, LTL moves may have longer delivery windows due to multiple stops along the route.

Lien

A lien is a legal claim that a moving company can place on your belongings if you fail to pay for their services. This allows the mover to retain possession of your items until the debt is settled. Understanding lien laws and ensuring clear communication about payments can help avoid such situations.

Linehaul Charges

Linehaul charges are the base transportation costs for long-distance moves, calculated based on the weight of your shipment and the distance traveled. These charges do not include additional services like packing, storage, or accessorial fees. Linehaul charges form a significant portion of your total moving cost for interstate or long-distance relocations.

Load Planning Software

Load planning software optimizes the arrangement of items within moving trucks or containers to maximize space utilization and ensure safe transport. These tools consider factors like item weight, fragility, and destination to create efficient loading plans. Load planning software helps reduce transit damage and improves overall logistics efficiency.

Long Carry Charge

A long carry charge applies when movers must carry items an excessive distance from the moving truck to your home. This charge typically applies when the truck cannot park close to the entrance due to restrictions or physical limitations. Long carry charges are usually based on the distance and the number of flights of stairs involved.

Long-Distance Move

A long-distance move typically refers to any relocation over 100 miles, whether within the same state or across state lines. These moves often require more planning, different pricing structures, and potentially longer transit times than local moves. Long-distance moves may involve additional moving services like storage-in-transit or shuttle services.

LTL (Less Than Truckload)

Military Move

A military move, also known as a Permanent Change of Station (PCS), involves relocating service members and their families to a new duty station. These moves are governed by specific military regulations and often involve government-contracted moving companies. Military moves may include additional benefits and allowances for service members.

Mileage Guide

A mileage guide is a standardized resource used by moving companies to calculate distances between locations for pricing long-distance moves. These guides ensure consistency in distance calculations across the industry. Familiarity with mileage guides can help you understand how your move’s distance affects pricing.

Mobile App for Customers

Many moving companies offer mobile apps that allow customers to manage various aspects of their move from their smartphones. These apps may include features like document uploading, inventory management, move tracking, and direct communication with move coordinators. Mobile apps enhance convenience and provide customers with greater control over their moving experience.

Mobile Storage Units

Mobile storage units are portable containers delivered to your home for you to load at your own pace before being transported to a storage facility or new location. These units provide flexibility and convenience, especially for DIY movers or those needing temporary on-site storage during renovations or transitions. Mobile storage is a popular option for both residential and commercial relocations.

Move Coordinator

A move coordinator is a dedicated professional assigned by the moving company to oversee every aspect of your relocation process from start to finish. They act as your point of contact, answering questions, addressing concerns, and ensuring all logistics are handled smoothly. Having a move coordinator simplifies communication and ensures personalized attention throughout the move.

Move Management

Move management involves overseeing all aspects of a relocation, including planning, coordination, and execution. This service is often provided for complex moves or corporate relocations. Move managers act as a single point of contact, streamlining communication and ensuring all details are handled efficiently.

Moving Ramp

A moving ramp is a portable inclined platform used to load and unload heavy items from a moving truck safely and efficiently. Ramps reduce physical strain on movers and help prevent damage to belongings during transport. They are especially useful for large-scale moves involving heavy furniture or appliances.

Net Weight

Net weight is the actual weight of your belongings being transported, calculated by subtracting the tare weight from the gross weight. This figure is crucial for determining moving costs, particularly for interstate or long-distance moves where charges are based on shipment weight. Accurate net weight ensures fair pricing and avoids overcharges.

Non-allowables

Non-allowables are items that movers cannot transport due to safety or legal restrictions. These include hazardous materials (e.g., gasoline, paint), perishable food, and certain valuables like cash or jewelry. Always check with your mover for a complete list of non-allowables to avoid issues on moving day.

Non-Binding Estimate

A non-binding estimate provides an approximate cost for your move based on an initial assessment of your belongings and services required. The final cost may vary depending on the actual weight of your shipment or additional moving services provided during the move. Non-binding estimates require flexibility as they are subject to change.

Non-Peak Season

Non-peak season refers to periods of lower demand in the moving industry, typically during fall and winter months. Moving during these times can often result in lower rates and more flexible scheduling options. Planning a move during non-peak seasons can lead to significant cost savings.

Ocean Freight

Ocean freight is a cost-effective shipping method for international moves that involves transporting belongings by sea in large containers. While slower than air freight, ocean freight is ideal for large shipments or when time is not a critical factor. It is commonly used for relocating households or businesses overseas.

Off-Peak Rates

Off-peak rates are discounted moving prices offered during less busy times of the year when demand is lower (e.g., winter months). Moving during off-peak seasons can save you money while providing more flexible scheduling options with movers. Off-peak rates are ideal for those with flexible relocation timelines looking to reduce costs.

On-Site Storage

On-site storage involves placing portable storage containers directly at your property for easy access throughout the moving process. These containers allow you to pack and unpack at your convenience without transporting items to an off-site facility. On-site storage is ideal for short-term needs during renovations, staging homes for sale, or temporary housing situations.

Online Booking System

An online booking system allows customers to schedule their moves, request estimates, and select services through a company’s website. This self-service option provides convenience and 24/7 accessibility for customers to plan their moves. Online booking systems often integrate with CRM and inventory management tools for seamless data flow.

Order for Service

The order for service is a legal document that outlines all agreed-upon services, estimated costs, and terms of your move before it begins. It serves as authorization for the moving company to proceed with transporting your belongings under specific conditions. Reviewing this document carefully ensures all details are accurate before signing.

Order Number

An order number is a unique identifier assigned to your move by the moving company. It helps track your shipment throughout the relocation process and serves as a reference when communicating with customer service. Always keep your order number handy for quick access to information about your move.

Origin Agent

An origin agent is a local moving company or representative responsible for coordinating the initial stages of an international move, including packing, loading, and documentation preparation. They work closely with freight forwarders and destination agents to ensure a seamless transition between locations. Origin agents play a key role in managing logistics at the starting point of your move.

Partial Packing Service

Partial packing allows customers to pack most of their belongings while leaving fragile or specialty items (e.g., artwork, electronics) to professional movers. This option offers flexibility and cost savings compared to full-service packing while ensuring delicate items are handled safely. Movers provide materials like bubble wrap and custom boxes as needed.

Peak Season Rates

Peak season rates are higher prices charged by moving companies during their busiest times of the year, typically summer months and holidays. These increased rates reflect the higher demand for moving services during these periods. Booking your move during off-peak seasons can often result in significant cost savings.

Piano Moving

Piano moving is a specialized service that involves safely transporting pianos of all sizes without causing damage to the instrument or property. Movers use specialized equipment like piano dollies and padding to ensure safe handling during loading, transport, and unloading. Given their weight and delicate construction, pianos require professional expertise to move properly.

Port Charges

Port charges are fees associated with loading or unloading shipments at ports during international moves. These charges cover services like container handling, storage at the port, and customs inspections. Port charges vary depending on the destination country and shipping method (air or sea).

Priority Service

Priority service is an option offered by moving companies that guarantees faster pickup, transit, and delivery times for an additional fee. This service is ideal for those with tight schedules or time-sensitive moves. Priority service often includes dedicated trucks and crews to ensure prompt handling of your shipment.

ProMover Certification

ProMover certification is a designation awarded by the American Moving & Storage Association (AMSA) to moving companies that meet high standards of professionalism, ethics, and customer service. Hiring a ProMover-certified company provides assurance that you’re working with a reputable mover committed to quality service. Always look for this certification when selecting a moving company.

Pro-Number (Progressive Number)

A pro-number is a unique tracking number assigned to your shipment by the moving company or freight carrier. This number allows you to monitor the status of your belongings throughout transit and serves as a reference when communicating with customer service about your move. It’s essential for keeping track of your shipment’s progress.

Quality Assurance

Quality assurance involves measures taken by moving companies to ensure high standards of service throughout the relocation process. This includes training staff, using proper equipment, maintaining vehicles, and addressing customer feedback promptly. Quality assurance programs help build trust and deliver consistent results for customers.

Quarantine Inspection

A quarantine inspection is required for certain international moves to prevent the spread of pests or diseases across borders. Countries like Australia and New Zealand have strict biosecurity regulations that require inspections of items like wooden furniture, plants, or outdoor equipment. Understanding these requirements helps avoid delays or fines during customs clearance.

Recycling Program

A recycling program is a service offered by some moving companies to responsibly dispose of packing materials, old furniture, and other unwanted items. These programs ensure that recyclable materials, such as cardboard boxes and packing paper, are processed appropriately rather than sent to landfills. Recycling programs are part of green moving initiatives that promote sustainability.

Relocation Consultant

A relocation consultant is an expert who helps plan and coordinate moves by assessing customer needs, providing estimates, and recommending moving services tailored to specific requirements. They often conduct initial surveys (in-person or virtual) and guide customers through the entire process. Relocation consultants are invaluable resources for complex moves like international relocations or corporate transfers.

Relocation Package

A relocation package is a set of benefits and services offered by employers to assist employees who are moving for work-related reasons. These packages may include services like move coordination, temporary housing, and cost reimbursements. Understanding your relocation package can help maximize the benefits available to you during a work-related move.

Residential Move

A residential move involves relocating a household from one home to another. This can range from moving a studio apartment to a large family home. Residential moves often include services like packing, furniture disassembly/reassembly, and appliance handling.

Route Planning Software

Route planning software optimizes delivery routes for moving trucks, considering factors like traffic patterns, road conditions, and multiple drop-off points. This technology helps reduce transit times, fuel costs, and logistical complexities, especially for long-distance or multi-stop moves. Efficient route planning contributes to more accurate delivery estimates and improved customer satisfaction.

Seasonal Rates

Seasonal rates refer to price variations based on demand during different times of the year in the moving industry. For example, summer months (May through September) typically have higher rates due to increased demand, while winter months often offer discounted rates during off-peak seasons. Understanding seasonal rates can help in planning your move to save costs.

Self-Service Move

In a self-service move, the customer handles packing and loading their belongings while the moving company provides transportation. This option is more affordable than a full-service move but requires more effort from the customer. It’s a popular choice for budget-conscious individuals who want professional transport without paying for additional moving services.

Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a contract between the moving company and the customer that defines the expected level of service, including timelines, quality standards, and performance metrics. SLAs help set clear expectations and provide a framework for resolving any issues that may arise during the move. They are particularly common in corporate relocations or high-value moves.

Shuttle Service

Shuttle service is used when the moving truck cannot access your home due to narrow streets, steep driveways, or other restrictions. A smaller vehicle is used to transport your belongings between the truck and your residence. This service incurs an additional fee but ensures safe delivery in challenging locations.

Small-Load Move

A small-load move typically involves relocating a limited number of items, often less than the contents of a studio apartment. These moves may be ideal for college students, people downsizing, or those moving to a partially furnished home. Small-load moves often have different pricing structures and may be combined with other shipments for efficiency.

Space Reservation

Space reservation is a service where customers can secure a specific amount of space on a moving truck or shipping container in advance. This ensures that there will be sufficient room for your belongings on your preferred moving date. Space reservations are particularly useful during peak moving seasons or for large shipments.

Storage-In-Transit (SIT)

Storage-in-transit refers to temporary storage of your belongings at a warehouse or facility during a move. This service is often used when there’s a delay between your move-out and move-in dates. SIT fees are typically charged based on the duration of storage and the volume of items stored.

Stretch Wrap

Stretch wrap is a plastic film used to secure furniture, appliances, or boxes during a move to prevent shifting or damage in transit. It also protects items from dust, dirt, and moisture while in storage or transport. Movers often use stretch wrap as part of their packing process for added security.

Sustainable Logistics

Sustainable logistics refers to strategies used by moving companies to reduce their environmental impact, such as optimizing delivery routes, using energy-efficient vehicles, and minimizing waste. These practices help lower carbon emissions and contribute to a greener moving process. Sustainable logistics appeal to customers who prioritize eco-friendly moving services.

Surface Transportation Board (STB)

The Surface Transportation Board (STB) oversees rate-setting practices for household goods carriers engaged in interstate commerce within the United States. They ensure fair pricing practices while resolving disputes between consumers and carriers regarding tariffs or billing issues. Checking a moving company’s compliance with STB regulations can provide added consumer protection.

Tare Weight

Tare weight refers to the empty weight of the moving truck or container before any items are loaded. This measurement is subtracted from the total weight after loading to calculate the net weight of your shipment. Accurate tare weight is essential for determining transportation costs, especially for long-distance or interstate moves.

Tariff

A tariff is a legally required document that outlines a moving company’s rates, policies, and terms of service. It includes details about how fees are calculated, additional charges for accessorial services, and dispute resolution procedures. Customers can request to review the tariff to better understand potential costs and ensure transparency.

TL (Truckload)

Truckload (TL) moves involve renting an entire moving truck exclusively for your shipment. This service is ideal for large households or customers who want direct delivery without sharing space with other shipments. TL moves typically offer faster transit times but come at a higher cost compared to LTL moves.

Transit Time

Transit time refers to the duration it takes for your belongings to travel from the origin to the destination. This can vary depending on the distance, mode of transport, and any potential delays. Understanding estimated transit times helps you plan your move and arrange temporary accommodations if needed.

Truckload (TL)

Unpacking Services

Unpacking services involve movers unloading boxes and placing items in designated areas at your new home after delivery. This service saves time and effort while helping you settle into your new space more quickly. Some unpacking services also include debris removal for leftover packing materials.

USDOT Number

A USDOT number is a unique identifier issued by the U.S. Department of Transportation (DOT) to track commercial vehicles involved in interstate moves. Legitimate moving companies must display their USDOT number on their trucks and paperwork as proof of compliance with federal regulations. Verifying this number helps ensure you’re working with a licensed mover.

Virtual Reality Home Tour

Virtual reality home tours allow customers to virtually explore their new home or office space before moving. This technology can help with pre-move planning, furniture placement, and identifying potential challenges before arrival. Virtual tours are particularly useful for long-distance or international moves where in-person visits may not be feasible.

Virtual Survey

A virtual survey is a remote assessment conducted by a moving company using video call technology to evaluate your belongings and provide an estimate. This option allows movers to inspect your home without an in-person visit, saving time and offering convenience. Virtual surveys have become increasingly popular due to advancements in technology and social distancing requirements.

Volume Discount

A volume discount is a reduced rate offered by moving companies for large shipments or customers moving multiple households simultaneously. The more items you’re moving, the lower the per-item cost may be. Volume discounts can provide significant savings for big moves or corporate relocations.

Walk-Through Inspection

A walk-through inspection is an in-person evaluation where movers assess your home, inventory your belongings, and discuss specific needs before providing a moving estimate. During this process, you can ask questions about moving services, pricing, and timelines to ensure clarity before signing a contract. Walk-through inspections help movers prepare accurately for your relocation.

Warehouse Handling Fee

A warehouse handling fee covers the labor and equipment costs associated with moving your belongings into and out of storage facilities during a move. This fee is commonly applied when using storage-in-transit (SIT) services or long-term storage solutions. It accounts for the time and effort required to organize and manage stored items.

Wardrobe Box

A wardrobe box is a tall carton equipped with a metal bar for hanging clothes directly from your closet without folding them. These boxes make it easy to transport clothing while keeping them wrinkle-free and organized during a move. Wardrobe boxes are especially useful for suits, dresses, coats, and other formal wear.

Weight Ticket

A weight ticket is an official document provided by a certified weigh station that records the tare and gross weights of a moving truck. It serves as proof of the shipment’s weight and is used to calculate transportation charges. Customers can request a copy of the weight ticket for verification purposes.

White Glove Service

White glove service provides premium care and attention during every stage of the moving process, including packing delicate items with specialized materials and delivering them directly into specific rooms at your destination. Movers may also offer unpacking services as part of this package for a completely hands-off experience. White glove service is perfect for luxury moves or high-value shipments requiring extra care.

Moving Terminology and Jargon to Get You up to Speed:

This glossary represents a comprehensive overview of the terminology and jargon used in the moving industry. By familiarizing yourself with these terms, you’ve taken a significant step towards a smoother, more informed moving experience.

Remember that knowledge is power in any relocation process, and understanding these industry-specific terms will help you communicate more effectively with moving professionals, anticipate potential challenges, and make well-informed decisions throughout your move.

Whether you’re embarking on a local relocation or an international adventure, this glossary will serve as a valuable reference tool, ensuring you’re well-equipped to navigate the complexities of your move with confidence.